ELRINE BOTHMA MEDICAL BILLING SERVICES (EB MEDICAL BILLING SERVICES) PRIVACY POLICY
1. PRIVACY NOTICE
1.1 We, ELRINE BOTHMA MEDICAL BILLING SERVICES (EB MEDICAL BILLING SERVICES, we or us) process personal information in terms of this policy when we act as an OPERATOR. Privacy is very important to us.
1.2 This policy (read with other notices given to individual data subjects) is our notice in terms of section 18 of the Protection of Personal Information Act, 2013 (POPIA).
1.3 This policy describes what personal information we process, where we collect it, why we process it and the legal basis on which we do so and generally, how we do so.
2. THE INFORMATION WE COLLECT AND PROCESS
We collect and process personal information using, email system, electronic messaging, post or other hard copy. If you send us personal information, you do so through email, WhatsApp or SMSs, post or other hard copy.
2.1 INFORMATION RELATING TO OUR SERVICES
2.1.1 We process personal information in relation to our services claiming and debt collection of medical billing for clients. While these services are provided as an operator in terms of POPIA, we process personal information in relation to our contracts with the Client, contact information (phone numbers, email and other addresses) in communications with clients and others relating to our contracts with them and other information required to enable us to invoice and recover payment for our services.
2.1.2 We source the Service Information from our Clients or their representatives.
2.1.3 We process Service Information to negotiate, conclude and perform our contracts with our Clients, to communicate and manage our relationships and contracts with our Clients, to invoice and recover payment for our services, to ensure the security of our business and Infrastructure, to effect all required registrations and to apply for, obtain and maintain all applicable licences and other authorisations required to enable us to lawfully provide our services and operate
our business, to comply with the law.
2.1.4 The legal bases on which we process Service Information are consent or compliance with the law including Applicable Laws or concluding and performing contracts for our services or our legitimate interests in properly and securely administering our business.
2.2 INFORMATION VIA THE INFRASTRUCTURE EDI SUBMISSIONS
2.2.1 We make use of an EDI system to submit patient claims to medical aids and do private invoicing.
2.2.2 SOCIAL MEDIA
2.2.3 We have a page on the social media platform, LinkedIn, Instagram and Facebook but we don’t use this to communicate with the public about our business and services but only for marketing purposes.
2.2.4 You don’t have to provide us with any personal information when communicating with us on our social media accounts but if you do, we may store and use that information to respond to you or otherwise deal with your communication. The legal basis on which we process information which you provide to us on our social media accounts is our legitimate interest in marketing our business and responding to enquiries.
2.2.5 When you communicate with us using our social media accounts, please remember that that social media platform may collect your personal information for its own purposes including tracking your use of our website on the pages on which links to the social media platform are displayed. If you are logged in to a social media platform (including any Google service) while you visit our website or our social media accounts, the social media platform’s tracking will be associated with your profile with that social media platform. These social media platforms are beyond our control. They have their own independent privacy policies which you can find on their websites.
WHATSAPPS AND SMS’S
2.2.6 We may use the SMSs and WhatsApp to communicate with our clients and the patients of our clients and their representatives. You don’t have to provide us with any personal information using SMSs or WhatsApp but if you do so, we may use and store and process that information in relation to our services. If you provide us with Message Information, we source that information from you, with your consent and we only use it for the purpose for which you provide it. The legal bases on which we process Message Information are consent or concluding and performing a contract for our services or our legitimate interests in properly and securely administering our business, providing services to our Clients and marketing our services. Telecommunications companies and WhatsApp may collect your personal information for their own purposes. The telecommunications companies and WhatsApp are beyond our control. They have their own independent privacy policies which you can find on their websites.
2.2.7 We may have links to other websites, social media accounts and platforms on our website or social media pages. These linked websites, accounts and platforms are beyond our control. If you click on links on our website or social media pages, the linked website, account or platform may send its own cookies to your device, collect data or process your personal information. You access other websites, accounts and platforms through links on our website or social media pages at your own risk. Please check the privacy policies of websites, accounts and platforms which are linked to our website. You don’t have any recourse against us if you access a third party website, account or platform, even if you do so using a link on our website or social media page.
2.2.8 If you post information on our website or our social media accounts, we may process the personal information in your posts. We may process the Published Information to enable publication of your posts and in administering our website and our social media accounts and marketing our services. The legal basis on which we process Published Information is your consent or our legitimate interests in properly administering our business including our website and our social media accounts and marketing our services.
HARD COPIES
2.2.9 If you send us personal information by post or by hand delivery, that information will be processed by our Infrastructure for receiving and handling post and hand deliveries.
2.3 INFORMATION OF OUR CLIENTS PATIENTS
2.3.1 We process personal information in relation to our Clients patients including names, identity or passport numbers, contact information (phone numbers, email and other addresses) information in communications, medical aid details, information about marital status and dependants including children, race, and gender.
2.3.2 The above is done on our EDI system.
3. SHARING YOUR PERSONAL INFORMATION WITH OTHERS
3.1 We won’t sell personal information to anyone.
3.2 When necessary, our trusted third party operators process personal information for us. We contract with our operators binding them to comply with applicable data privacy laws including POPIA. Our contracts oblige our operators to process information only for the purposes, and using means of processing, we determine.
3.3 We disclose personal information to our suppliers as necessary to perform our services and manage our business.
3.4 We share our clients patient Information with medical schemes for purposes we are instructed t.
4. MANDATORY AND VOLUNTARY DISCLOSURE
4.1 Where we have to collect and process personal information to comply with the law in relation to our services, we can’t provide our services unless you provide that information.
4.2 Except where providing personal information to us is required by law, our Clients, patients of clients and others are free to volunteer personal information to us. We may ask you for personal information to verify your identity when communicating with you. If you don’t provide us with that personal information, we will not be able to assist or further communicate with you. Please don’t send us personal information unless we ask you for it or you need to provide it to us. If a person chooses not to provide personal information which we request so that we can properly provide our services, this may restrict or prevent us from providing those services.
5. PROTECTING PERSONAL INFORMATION
5.1 We take appropriate and reasonable technical and organisational steps to protect your personal information against unauthorised access or disclosure.
6. AMENDING THIS POLICY
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 We may email you to tell you tell you about important changes to this policy.